Anne Frank House Accessibility Guide

Overview

The Anne Frank House is where Anne Frank and her family hid from Nazi persecution for over two years. The museum at Prinsengracht 263-267 consists of two parts: the original 17th-century canal house (including the Secret Annex) and a modern museum building.

Wheelchair users can enter the modern part of the museum through a dedicated entrance. This section includes the temporary exhibition, the museum cafe, and the museum shop. While this means missing the Secret Annex itself, the modern exhibition provides context about Anne Frank's life, the diary, and the history of the hiding place through photographs, documents, and audiovisual displays.

Getting There

• Tram: Tram 13 or 17 normally stops at Westermarkt, a 1-minute walk from the museum. However, from February 2025 to February 2028, trams do not run to Westermarkt due to construction. Use tram 2, 4, 12, 14, or 17 to Dam Square instead, then walk 10 minutes.
• Metro: Dam station (Line 52) is a 10-minute roll on flat streets.
• Accessible parking: A disabled parking space is available at Westermarkt, about 40 meters from the museum entrance.
• Walking from Centraal: Amsterdam Centraal station is a 20-minute roll. The route is mostly flat, though some streets near the canals have cobblestones.

Wheelchair Accessibility

• The modern museum building has a dedicated wheelchair entrance. Staff will direct you upon arrival.
• The modern section is step-free and includes the temporary exhibition, cafe, and gift shop.
• The old canal house and Secret Annex have steep, narrow staircases and are not accessible for wheelchairs, rollators, or visitors with significant mobility limitations.
• Staff are available to discuss what support or extra time you may need.

Accessible Toilets

Accessible toilets are available in the modern building section of the museum.

Tips for Visitors with Disabilities

• All tickets must be purchased online for a specific time slot. Tickets go on sale every Tuesday at 10:00am CET for visits six weeks later. They sell out fast, so set a reminder.
• A free audio guide in nine languages is included with admission.
• Wheelchair users should allow extra time for the route from Dam Square if trams to Westermarkt are not running (construction through February 2028).
• The streets around the Anne Frank House have a mix of flat pavement and cobblestones. The Prinsengracht canal-side path is smoother than side streets.
• Consider visiting the Anne Frank House website and online exhibition beforehand so you understand the full story, including the parts of the building you may not be able to access in person.