Roppongi Hills & Mori Art Museum Accessibility Guide

Overview

Roppongi Hills is a large urban development that opened in 2003. The complex includes the 54-story Mori Tower, which houses the Mori Art Museum (53rd floor), the Tokyo City View observation deck (52nd floor), shops, restaurants, a cinema, a hotel, and a landscaped garden. The entire complex was designed with accessibility in mind, featuring wide pathways, spacious elevators, ramps, and accessible facilities throughout. Visitors with a disability ID receive free admission to the museum and observation deck.

Getting There

• Hibiya Line - Roppongi Station: Exit 1C connects directly to the Roppongi Hills complex via an underground concourse. The station has elevator access. This is the most convenient route for wheelchair users.
• Oedo Line - Roppongi Station: Exit 3 is closest. The station has elevator access. The walk to Roppongi Hills is about 5 minutes along a flat, paved sidewalk.
• By taxi: Taxis can drop off directly at the main entrance of Mori Tower on the ground floor.
• By bus: The Roppongi Hills bus stop is served by the Toei bus. All Toei buses have low-floor ramp access.

Wheelchair Accessibility

Mori Tower and Common Areas

The Mori Tower has wide, clear pathways from the ground floor to all public areas. Multiple elevators serve every floor. Ramps are provided where there are level changes. The building was designed to current barrier-free standards with no steps in any public route.

Mori Art Museum (53rd Floor)

The museum is on the 53rd floor, reached by high-speed elevators from the 3rd floor ticket counter. The exhibition spaces are spacious with wide viewing areas. The museum hosts rotating contemporary art exhibitions, and the layout changes with each exhibition, but barrier-free access is maintained throughout. Wheelchairs are available for rent at the Roppongi Hills Information Counter (limited number, first come first served).

Tokyo City View (52nd Floor Observation Deck)

The indoor observation deck on the 52nd floor is fully barrier-free. It offers 360-degree views of Tokyo through floor-to-ceiling windows. The viewing area is spacious with room for wheelchairs. The deck is at 250 meters above sea level, similar in height to Tokyo Tower's Top Deck but far more accessible.

Shopping and Dining

The ground-level and lower floors of Roppongi Hills contain shops and restaurants. All are accessible via elevator, and most restaurants can accommodate wheelchair users. The food court areas have movable seating.

Mori Garden

The landscaped Japanese garden at the base of the complex has paved paths, but some sections have slopes and steps. The main loop path is accessible, but a few side paths are not.

Accessible Toilets

• Mori Tower common areas: Multi-purpose accessible toilets on multiple floors, including near the ticket counter on the 3rd floor.
• 52nd floor (Tokyo City View): Accessible toilet available on the observation deck level.
• 53rd floor (Mori Art Museum): Accessible toilet within the museum area.
• Ground-level shops: Accessible toilets in the shopping areas.

All accessible toilets include grab rails, emergency call buttons, and sufficient space for wheelchair maneuvering.

Tips for Visitors with Disabilities

• Free admission: Visitors with a disability ID (Disabled Person's Handbook or equivalent government-issued identification from any country) receive free admission to the Mori Art Museum and Tokyo City View. One companion also enters free. Present your documentation at the Museum & Observatory Tickets/Information counter on the 3rd floor. No advance booking is required.
• Best time to visit: Weekday mornings are quietest. The observation deck is popular at sunset and in the evening.
• Combined ticket: The standard ticket includes both the Mori Art Museum and Tokyo City View. Since both are free with disability ID, you get the full experience at no cost.
• Wheelchair rental: Available at the Roppongi Hills Information Counter on the ground floor. The number of wheelchairs is limited, so arrive early or call ahead.
• Evening views: Tokyo City View is open until 10:00pm (9:30pm last entry) on most days, making it an excellent spot for night views of Tokyo Tower and the city skyline.
• Dining options: There are restaurants at various price points throughout the complex, from casual food courts to fine dining, all accessible by elevator.
• Nearby museums: Tokyo Midtown, about a 10-minute wheel from Roppongi Hills, houses the Suntory Museum of Art and 21_21 Design Sight, both wheelchair accessible.