teamLab Borderless Accessibility Guide

Overview

teamLab Borderless is an immersive digital art museum where projected artworks move freely between rooms, merging and influencing each other. The museum reopened in February 2024 at its new location in Azabudai Hills, a modern mixed-use complex that opened in 2023. The entire museum is on a single floor (basement level), which makes navigation simpler than a multi-story layout. Azabudai Hills was designed with contemporary accessibility standards. However, the art experience intentionally includes dark rooms, uneven floor surfaces, and reflective surfaces that can be disorienting.

Getting There

• Metro: Kamiyacho Station (Hibiya Line) connects directly to Azabudai Hills via an underground passage. From the station to the museum entrance is about a 5-minute walk through the complex, all step-free.
• Metro: Roppongi-itchome Station (Namboku Line) is connected to Azabudai Hills with elevator access. About a 7-minute walk to the museum.
• Approach: The entire route from either station through Azabudai Hills to the museum entrance is indoors, step-free, and climate-controlled.

Wheelchair Accessibility

• The museum is entirely on one floor (B1), so there are no level changes between exhibition rooms.
• Wheelchair entry is permitted, but some art installations cannot be experienced due to safety concerns. Staff will advise which areas are off-limits.
• The number of wheelchairs admitted at any one time is limited. Visitors in wheelchairs may be asked to wait before entering the museum.
• Approximately 90% of the installations are accessible to wheelchair users.
• Some rooms have intentionally uneven floor surfaces (slopes, bumps, or textured floors) as part of the art experience. These can be challenging for wheelchair users.
• The museum is very dark by design. Staff members are stationed throughout to assist visitors.

Accessible Toilets

Accessible restrooms are available within the museum and in the Azabudai Hills complex (B1 and ground floors). The museum restrooms have grab bars, emergency buttons, and changing tables.

Tips for Visitors with Disabilities

• Disability discount tickets (about 50% off) are available for holders of a valid disability certificate. One companion can also purchase a disability ticket. A disability certificate will be checked at the entrance.
• Book tickets online in advance. The museum frequently sells out, especially on weekends and holidays.
• Weekday mornings (10:00 to 12:00) tend to be the least crowded.
• Wear dark clothing to better see the projected art on your body and surroundings. Avoid white shoes, which can be distracting in the dark environments.
• The EN TEA HOUSE inside the museum (opens 10:30) serves tea with digital art projected into the cup. It has step-free access and seating at table height.
• The total museum visit typically takes 60 to 90 minutes. There are some benches inside, but most of the experience involves moving through the rooms.
• The Azabudai Hills complex has accessible restaurants and cafes on the ground floor and upper floors for before or after your visit.